Return & Exchange Policy
We want you to love your Naileur nails. If something isn't quite right, we're here to help.
14-Day Satisfaction Guarantee
You may request a return or exchange within 14 days of delivery. We reply to all requests within 1 business day.
Return & Exchange Conditions
Because press-on nails are a personal-care product, items are eligible for return or exchange only if they are unused, in their original packaging, and with all included accessories. For hygiene reasons, sets that have been worn, glued, trimmed, or altered cannot be returned or exchanged.
How to Start a Return or Exchange
Email us at info@naileur.com with your order number and reason. We'll guide you through the next steps. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, your refund will be issued to your original payment method within 1–3 business days. Depending on your bank, it may take a few additional business days to appear on your statement.
Faulty or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@naileur.com within 48 hours of delivery with a photo. We'll make it right at no cost to you — a replacement or full refund, your choice.